Service tenet: escort your health with high-quality products, and let you feel the sunshine affection with sincere service.
Service guidelines: 100% customer satisfaction
1. Based on customer satisfaction, 100% attentiveness, 100% peace of mind for customers, 100% customer satisfaction;
2. Complete sales and service network, allowing customers to conveniently purchase products suitable for you no matter where they are.
3. According to the customer's water source situation, design a water purification program for the customer free of charge and provide the most suitable water purification products;
4. According to customer needs, provide free on-site installation services within 24 hours, and bring their own tools, shoe covers, and wipes to provide one-stop service;
5. After the installation is completed, make a return call in a timely manner, arrange service personnel for on-site maintenance regularly, and promptly prompt customers to perform services such as filter replacement.
Service mechanism: Set up a customer service department to receive customer consultation and complaints full-time
1. Direct customer support (6 * 8 hours): Provide customers with full service support based on telephone, fax, network, etc. 6 days a week (from Monday to Saturday);
2. Hotline online support (7 * 24 hours): 24 hours a day, 7 days a week, hotline telephone support to provide customers with services at any time;
3. Service Complaint Support (7 * 24 hours): Service complaint support 24 hours a day, 7 days a week, receiving customer feedback information (including consultation and complaints), and the customer service department will work with other relevant departments to handle the information according to the customer feedback After the customer approves the results, the customer service department supervisor will be notified. After the customer service department supervisor and the customer communicate again, determine whether the after-sales service is over.